“After using many record retrieval companies without much success, we decided to use Charlotte, and all we can say is WOW!!! We didn’t expect service like this. Charlotte provides quick, efficient, honest and personable service at an affordable price. Charlotte goes above and beyond to deliver our medical records on a consistent basis.

For example, I called Sandra because we desperately needed medical records for a client from a facility that was closed over 10 years. These medical records were previously ordered from another company who obtained an Affidavit of No Record. Sandra located the entity that had control over the medical records, spoke to the custodian and learned the medical records were in an offsite storage facility. Further, Sandra explained to the custodian how important it was for us to receive the medical records and had the medical records delivered to our office in a short period of time, which made an enormous difference in our client’s monetary recovery. Charlotte definitely listens to their clients and delivers document retrieval quickly and accurately with a personal touch.”

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