Before you choose a litigation support firm, ask yourself this one question…
Can you afford to trust your client’s case and reputation to the lowest bidder? We didn’t think so either.
With the state of our current litigation economy, law firms, lawyers and their staff have never been more price-conscious. The litigation support industry is no different. Every penny you save will save your firm and its clients money, right?
The problem arises when litigation firms start competing only on price. Once price wars erupt, what this communicates is that those companies have no real value to justify a higher price. The question we propose is: “Can you really afford to trust your high-profile case and reputation to the lowest bidder?”
If you’ve ever seen the movie “Armageddon,” you will recall the space shuttle liftoff scene. The astronauts are strapped in, pondering their fate moments before liftoff to fulfill their mission to land on a comet and detonate a nuclear weapon that will save the Earth. Rockhound turns to his boss, Harry, and says, “Hey, Harry, did you know that we’re sitting on four million pounds of rocket fuel, one nuclear weapon and a thing that has two hundred thousand moving parts built by the lowest bidder? Makes you feel good, doesn’t it?”
While you may be no Earth-saving astronaut, we think you deserve better service than Larry Low bid can give you (yeah, you know that guy). After all, it’s your case. Your reputation. Your career.
When you compare the core capabilities of national and local litigation support providers, the differences might seem imperceptible. Both get records and provide professional court reporters. They all use the same third-party software to view these cases, and they all work within the same pricing structure. So, if one guy’s stuff looks and costs about the same as the next guy’s, what criteria should you use in making the decision who to hire.
Below are the criteria you should use as the deciding factors to hire the right litigation support firm?
€¢ Experience. There is no substitute for it.
Reputation. You’re only as good as your reputation. Don’t necessarily trust yours to a company that only wants to get your business no matter what price it takes. Price is what a company dwells on when they have nothing else to offer.
€¢ Value. Have you all but given up on value in litigation support, feeling the tug of the low-bidder vacuum? Don’t do it. Great service and follow-through does exist. What do you value?
Consistency. Companies stuck in low-bid mode employ low wage-earners who are here today, gone tomorrow. Do you ever get tired of talking to yet another “new” employee of the company that currently provides your litigation support?
Simplicity. Sure, it’s easy to automatically default to the low bidder, right? But remember the old maxim is still true: You get what you pay for. Bargain-basement prices more often than not end up with bargain-basement results €“ a poor quality transcript by an inexperienced court reporter or inaccurate records from a key source are two such examples. Either way, you lose. And so does your client.
€¢ Time is money. You want easy, one-time problem resolution.
Ease of interactions across all channels. People are the most important element of service. Beyond that, having the most up-to-date technology serves you best because you get the information you want, when you want it. When your litigation support service invests in people (think: better training, higher wages) and technology, they are investing in YOU.
Charlotte Smith Reporting can compete with the national firms.
CSR provides the same services and with more of a personal touch than the big guys. We go a step further because we are experienced professionals, passionate about what we do and have never forgotten what our founder taught us. Treat every person you meet – friend or stranger, client or not “ like they are the most important person in the room. This is Charlotte Smith Reporting’s commitment. No other litigation support firm offers a simpler process for ordering court reporters and records with a more personal touch then we do. The fulfillment of this commitment is our entire focus.
Ask yourself this question,
“Would I miss my big, 1-800 national litigation support firm if they went out of business tomorrow?” Would you? Does the firm you’re currently using provide superior customer experience that you would miss if it no longer existed? If your answer is anything but a resounding “Yes,” then it’s time to look elsewhere.
Call or visit simplecharlotte.com to place your next record order or schedule a deposition and see why Charlotte has become the litigation support firm that more law firms love to work with; there is a reason Charlotte Smith Reporting has been in business since 1968. We’re so sure you’ll love working with us that we’ll provide your first record order free just for trying us. Charlotte Smith Reporting is reporting and records. Simplified.